Frequently Asked Questions

What are the transaction fees for international FreshBooks Payments?

Getting paid is important to small business owners and FreshBooks strives to make that as easy as possible. Part of that is ensuring that all of the pricing is crystal clear and easy to understand.

A 1% surcharge will be applied to all international transactions made through FreshBooks Payments.

What are the FreshBooks Payments Rates:

Any payment made with a credit card issued in the same country as you
- 2.9% + $0.30 for Visa or Mastercard
- 3.5% + $0.30 for AMEX

Any payment made with a credit card issued in a different country than you
- 2.9% + $0.30 + 1% for Visa or Mastercard
- 3.5% + $0.30 + 1% for AMEX

Who is affected by this?

This surcharge only affects FreshBooks users who are using FreshBooks Payments and whose Clients are paying with a credit card that was issued in a different country than yours.

For example, if you are a US-based company and your Client pays you with a Canadian-issued credit card, you will be charge the fee.

Are all of my rates increasing?

Nope. For any domestic payments the regular FreshBooks Payments rates apply. If all of your Clients are using credit cards from the same country as you, there will be no impact.

Does my Client have to pay anything extra?

Your Client doesn’t pay anything extra. When a payment is made to you through FreshBooks Payments, the fee is taken from the payment amount before it is deposited in your account. The surcharge will be taken at that time as well.

I don’t use FreshBooks Payments, will this affect me?

Nope.

How can I tell if my transaction was charged the higher fee?

All of your transaction fees are automatically logged as Expenses in your FreshBooks account. You can also log into your WePay account to see the fees deducted from your transactions.

Can I pass credit card fees on to my Client?

This all depends on your country and local state or provincial laws. In some places, there are laws or regulations about charging your Clients specifically for credit card processing fees.