Frequently Asked Questions

Why is my Invoice no longer available?

If you've sent an Invoice to your Client or yourself, or your Client opens a link to one of their Invoices, and they encounter an error message like the one below: 

Invoice_No_Longer_Available_Error

This can be a result of changes or settings that are disabled. Below are the common issues and their solutions: 

 

Unsupported Browser

If you or the Client are viewing the Invoice on an unsupported browser like Internet Explorer and Microsoft Edge, you can encounter this error. Try viewing the Invoice in a different browser, like Chrome, Firefox or Safari instead. 

 

Deleted Client

If you’ve deleted the Client, they can no longer view any Invoices to them. To un-delete a Client, use the below steps:

  1. Go to the Clients section
  2. Click on the deleted link at the bottom of the list 
  3. Click on the Invoice you'd like to undelete
  4. A pop-up will ask you if you'd like to undelete it. Click OK and the Invoice will be restored. The link will then work again.

 

Deleted Invoice

If you’ve deleted the Invoice, the Client can no longer view any Invoices to them. To un-delete an Invoice, use the below steps:

  1. Go to the Invoices section
  2. Click on the deleted link at the bottom of the list 
  3. Click on the Client you'd like to undelete
  4. A pop-up will ask you if you'd like to undelete it. Click OK and the Client will be restored. The link will then work again.

 

Client Profile Updates

If you’ve made updates to the Client’s profile, such as changing the primary contact’s name or email, this can break all old links sent to that Client for security purposes. You’ll need to re-send the Invoice to the Client so that they have a brand new link to work with. You can resend with these steps:

  1. Go to the Invoices section
  2. Click on the Invoice you want to resend
  3. Click on the More Actions button
  4. Click on Send by Email
  5. Confirm the email address(es) and click Send Invoice. The new link will allow your Client to see the Invoice now.

 

Emailing to Yourself 

If you've emailed the Invoice to yourself, and you're still not able to preview it, you'll need to either: 

  • Mark the Invoice as sent by returning to your administrator account and follow the steps here
  • Or use a different email to send the Invoice to yourself (like a temporary email or an alternate email you own)