How do I manage my billing on Apple Subscriptions or Google Play Subscriptions?
When upgrading your FreshBooks account, you have the option to upgrade through us directly, or through Apple's Subscriptions (formerly known as iTunes Subscriptions) on any iOS device or through Google Play Subscriptions on any Android device. Payments to these appear as "FreshBooks [Phone Number]" for Apple App Store and "Google *FreshBooks [Phone Number]" for Google Play on your bank statements.
You can confirm if you're on an Apple Subscription with these steps:
Select your profile picture or initials in the top right corner
Then select Billing and Upgrade.
Apple Subscriptions
In your Billing and Upgrade section, if your account has a notification indicating "Looks like you upgraded from your iPhone or iPad", your FreshBooks account is on an Apple Subscription.
While on an Apple Subscription, your billing is handled through Apple directly. This also means you are subject to Apple's Terms and Conditions as well.
You can manage or cancel your subscription with Apple's steps here. If you're looking to upgrade through FreshBooks directly instead, make sure you've cancelled your subscription with no auto-renew in your Apple account first before reaching out to us.
Google Play Subscriptions
In your Billing and Upgrade section, if your account has a notification indicating "Looks like you upgraded from your Android device", your FreshBooks account is on a Google Play Subscription.
While on a Google Play Subscription, your billing is handled through Google Play directly. This also means you are subject to Google Play's Terms and Conditions as well.
You can manage or cancel your subscription with Google Play's steps here. If you're looking to upgrade through FreshBooks directly instead, make sure you've cancelled your subscription with no auto-renew in your Google Play account first before reaching out to us.
