Frequently Asked Questions

FreshBooks Payments - Frequently Asked Questions

All US and Canadian FreshBooks accounts automatically come with the ability to accept credit cards online on your Invoices. Payments are processed by our partner, WePay, and once payments have been received (or even before you've received a payment), you'll just need to quickly finalize the setup on WePay.com

 

How do I accept credit cards on an Invoice?

When you're creating a new Invoice, you'll see a setting called Accept Credit Cards under Invoice Settings. Clicking here will walk you through the setup.

Alternatively, you can enable online payments from your home screen - by clicking on your company name and then Payment MethodsThis article will give you the steps in more detail.

 

How do I get my money?

At some point, you have to connect your bank account so we can send your payments to you. Setup only takes a couple of minutes and you'll only need to do this once. 

When you enable online payments or receive your first payment, you'll receive an email with steps to connect your bank account. You'll be asked to choose a password for your payments account, then you can enter a little company info and connect your bank account. Once connected, we'll send any payments you receive to this account.

 

What currencies can I get paid with?

Right now, accepting credit cards in either US and Canadian dollars are supported. To accept US funds, you must have a valid US bank account and address. Same goes for Canada. 

You can charge Clients that live outside of US / Canada, but you will have to charge them in USD or CAD. Your Client can pay their Invoice with their local credit card, but the bank might charge them a conversion fee or international payments fee.

We'll be working to bring more currency options to you in the future.

 

What cards can I accept?

Visa, Mastercard, American Express and Discover.

 

What is the cost? 

Pricing is very simple - it's 2.9% + $0.30 on all card transactions, with the exception of American Express, which is 3.5% + $0.30

There are no monthly or setup fees - you only get charged when you make sales.

 

Why is American Express more expensive?

We're always working to bring our costs down and pass the savings onto our users. Unfortunately, processing American Express cards is simply more expensive, and because of that, we need to charge slightly more for it.