Frequently Asked Questions

How do I request a deposit?

Ensuring payment for work is one of the biggest challenges many small business owners face. Waiting for your clients to pay you can be a stressful exercise in patience – you think they’ll be good for the money – but if they aren’t, it can be exhausting chasing them to finally pay up. That’s why people ask for a portion of their invoice to be paid upfront as a deposit. 

Requesting a Deposit

  1. Head to the Invoices section and create a New Invoice

  2. You'll now see the Invoice creation screen. When you hover your mouse over the Invoice, a number of options will appear. Towards the bottom of the Invoice, under Amount Due, you'll see Request a Deposit:

    Request_Deposit

  3. Once clicked, you'll have the option to request a Percentage of the Invoice of value, or a Flat Amount depending on your preference. Click on Add Deposit to confirm

    Deposit_Percentage_Flat 

  4. Once added, your Invoice will reflect the Deposit Due:

    Deposit_Due

  5. Save or Send the Invoice to finish.

 
How does the Deposit appear to my Clients?

When you look at the Invoice, you'll see the status is Sent, but you can also clearly see that a deposit has been requested:

 

Admin_View_Deposit 


When your Client looks at the Invoice, they'll also see a banner at the top of their Invoice clearly showing that there is a Deposit Due:

 Client_View_Deposit

If a Client is paying their Invoice online, they'll be required to pay the full deposit amount. As the Admin, you are able to manually add partial payments if necessary. Check out our article on manually adding Payments if you need a hand with this. 

When the deposit has been paid, you'll now see the Invoice status change from Sent to Deposit Paid:


Deposit_Paid