Frequently Asked Questions

How do I track my time?

Keeping track of your time in FreshBooks is quick and easy. There are two ways you can track your time:

Once you have your time tracked, you're able to edit or delete your time entries. Click here to jump down to the bottom for the steps on how to do this.

Using the Timer

When you click on the Time Tracking section, you'll see two types of Timers: Recent Timers and the Start Timer button.

Clicking on any Timer underneath Recent Timers launches a Timer with that Client already pre-selected for you:


quick_timer_launch

  1. While the timer is running, you can Type to add a project, Type to add a service, or enter text in the What are you working on? fields
  2. If you want to bill the time entry to your Client later, ensure Billable is checked off
  3. Feel free to use the pause button if you need to temporarily stop the timer. Click on the play button again to resume it
  4. When you are done tracking time, click Log Time next to the pause button to finish. 

Clicking on the Start Timer button at the top launches a Timer that immediately begins. You can then fill out the information as you go: 


using_the_timer

  1. While the timer is running, you can select a Client
  2. Next, you can enter text in the Type to add a project, Type to add a service, or What are you working on? fields
  3. If you want to bill the time entry to your Client later, ensure Billable is checked off
  4. Feel free to use the pause button if you need to temporarily stop the timer. Click on the play button again to resume it
  5. When you are done tracking time, click Log Time next to the pause button to finish.

Note:

  • You can change the start time of your timer by clicking in the started at field (or set start time to future to start a countdown) 
  • The timer will continue running until you either click Log Time or Discard - even if you leave FreshBooks! You'll notice that the timer follows you around other areas of your account, so there is no need to stay on the Time Tracking page

Using the Daily Timeline View

When you click on the Time Tracking section, you'll see a timeline at the top of the page. This is a daily timeline that shows you any time tracked on any day in a visual timeline. To track time using this section, follow the below steps: 


daily_view_timer

  1. Click on the timeline where you would like to enter the time (for example between 11 am to 12 pm), and you'll see a pop-up to enter more details
  2. Feel free to use the and icons to adjust the time by 15 minute increments, overwrite the box by typing in the hours and minutes manually, or manually adjust the start time
  3. Next, you can enter text in the Type to add a project, Type to add a service, or What are you working on? fields
  4. If you want to bill the time entry to your Client later, ensure Billable is checked off
  5. When you are done tracking time, click Log Time at the bottom to finish.

Using the Weekly View

When you click on the Time Tracking section, you'll see two buttons inside the timeline at the top of the page. Click on week and you'll be taken to the weekly view. This shows you any time entries logged over the course of a week, with the daily total and weekly total visible to you. To track time using this section, follow the below steps: 


week_view_time_tracking

  1. Click on the week button inside the daily timeline view
  2. Click on any day of the week to track time. You'll see a pop-up appear to enter more details
  3. Feel free to use the and icons to adjust the time by 15 minute increments, overwrite the box by typing in the hours and minutes manually, or manually adjust the start time
  4. Next, you can enter text in the Type to add a project, Type to add a service, or What are you working on? fields
  5. If you want to bill the time entry to your Client later, ensure Billable is checked off
  6. When you are done tracking time, click Log Time at the bottom to finish.

FAQs

How do I manually mark time entries as billed?

To mark time entries as billed, you can follow these steps:

mark_as_billed

  1. Go to the Time Tracking section
  2. Check off the box(es) next to the entries you want to mark as billed
  3. Click on the Actions button above the list
  4. Click on Mark as Billed
  5. Click OK in the confirmation pop-up and your time is now marked as billed.

 

How do I edit my time entries?

To edit a time entry, simply click on it in either the Timeline or the Time Entries list at the bottom of the page, and a pop-up will open where you can to edit any details. Make sure to hit Save after when you're done. 

 

How do I delete my time entries?

Sometimes we make mistakes, like adding a time entry when we didn't need to. It's easy to delete time entries with these steps: 

  1. Go to the Time Tracking section from the left-hand menu
  2. Check the box off next to any entry (or more than one) that you want to delete
  3. Click on the Actions button above the list
  4. Click on Delete.  

FreshBooks will be expanding the Time Tracking feature as time progresses, so please feel free to get in touch with our support team at 1‑866-417-2795 or through email at help@freshbooks.com.