What are payment reminders and late fees?

Payment reminders and late fees allow you to remind your clients about their outstanding invoices by sending a reminder email and/or by charging a percentage or flat fee for any invoices past their due date on any new invoices you create.

Access Payment Reminders and Late Fees
Payment Reminders
Charge Late Fees

Access Payment Reminders and Late Fee

There are multiple ways to adjust all three payment reminders and the late fee:

Select the Settings section, then under Business Profile, select Email Customization to adjust your payment reminders across all clients, invoices and recurring templates globally
Select the Clients section, then select any client, and select the Edit button
Select the Invoices section, then select the New Invoice button

Payment Reminders

Remind your client of their unpaid invoice by sending up to three reminder emails with these steps:

From within the client profile or the invoice itself under Client Settings, select Send Payment Reminders
Check the box off next to Automatically send payment reminders for this client’s invoices
Reminder #1 will appear, specify the number of days and choose whether to send this before or after the due date
To customize the email message, select the slider icon and enter inside the Enter a Personal Message box, then select Done
If needed, select the Add Another Reminder button and repeat steps 3-4 to create a second and/or third reminder
Select Done to save your changes.

Notes:

Activating payment reminders applies to new invoices only for that client
Payment reminders are sent to whoever the invoice was initially sent to, including any secondary contacts
To send additional reminders anytime, even after all 3 are sent, select the comment icon at the top of any invoice and enter in the Send a message… field; this will send an email to your client with the message and a link to the invoice

Charge Late Fees

Charge a one-time late fee if your client takes too long to pay an invoice. This late fee is applied as a new line item to your invoice and can be set up with these steps to new invoices only:

From within the client profile or the invoice itself under Client Settings, select Charge Late Fees
Check the box off next to Automatically add late fees to this invoice if it goes unpaid for too long
In the How Much? section, choose between Percentage or Flat Fee
1. If Percentage is chosen, specify the percentage and choose between charging a percentage of invoice value (the maximum amount to charge a late fee for) or of outstanding balance (late fee is calculated on the remaining total after any partial payments)
2. If Flat Fee is chosen, specify the amount to charge
If needed, select Add Taxes and select up to two sales taxes to apply to the late fee, then select Apply Taxes
In the When? field, enter the number of days after the due date for the late fee to apply
Select Done to save your changes.