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Frequently Asked Questions

How do I switch back to FreshBooks Classic?

If you've moved from FreshBooks Classic to try out the new FreshBooks and for some reason you need to switch back to Classic, you absolutely can.

Note: If you originally signed up on the new FreshBooks, the below steps won't apply to you.

We're constantly making changes to the new FreshBooks and would love to hear your thoughts. If you have any feedback to share (especially on what did or didn't work for you), don't hesitate to give us a shout at help@freshbooks.com or call us at 1-866-303-6061.

To switch back to Classic, you can follow the steps below:

  1. ​Click on the gear icon in the top left corner
  2. Click on Company Profile
  3. At the bottom, click on the Switch back to FreshBooks Classic​ link
  4. You'll then be taken back to your account. Moving forward, you can log in using your custom url, the subdomain associated with your Classic account (https://examplecompany.freshbooks.com) and your previous username.


If you don't see the link, you may have Fundbox connected. You can confirm with these steps:

  1. ​Click on the gear icon in the top left corner
  2. Click on Apps & Integrations
  3. If you see Fundbox listed as active, you'll need to reach out to us by phone or email so we can manually disconnect it for you. This will then allow you to see the Switch back to FreshBooks Classic link.


What won't migrate back? 

When you switch back, you'll see a notification alerting you of a few things that cannot be moved over. These include:

  • Proposals (these will move back as Estimates instead, you can save these as PDFs to keep for your records)
  • Multi-currency expenses (we recommend converting these manually to your base currency before switching)
  • Projects and time entries (run a Time Entry Details report for time entries, and for Projects, save files and take screenshots of discussion)
  • Employees will receive an email with instructions for rejoining your team in Classic
  • Contractors will need to move over to Classic as well - but you can still receive and access invoices from them through email
  • Late Fees and Reminders will be exactly as they were when you left FreshBooks Classic, so any new changes to them made in the new version will need to be reapplied


If you have any issues moving back to Classic or you need help with saving any data before switching back, shoot us an email over at support@freshbooks.com or call us at 1-866-303-6061.

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