FreshBooks makes it possible to access your account anywhere on the web. For the best possible experience, whether you’re a business owner, client, or a team member, you can ensure your browser is on the latest version and clear any cache and cookies as needed.
Clear Cache and Cookies
If your browser is unable to access FreshBooks, clearing the cache and cookies will help. Use the below steps depending on your browser:
- Microsoft Edge
- Safari - review steps for clearing the cache here and for clearing cookies here
FreshBooks will operate on the minimum versions required below:
- Chrome - 2 most recent versions
- Firefox - 2 most recent versions
- Microsoft Edge - most recent version
- Opera - most recent version
- Safari - 2 most recent versions
Note: If you are a client, make sure your browser is up to date and your browser is able to accept cookies. This helps you view any sent invoices, estimates and proposals without any login required.
To update your browser, or check if any new updates are available, select any of the below browsers for the steps:
You can check what version you're currently running with this tool. Also ensure your operating system (MacOS or Windows) is up to date, including downloading the latest available version, which will unlock any newer versions of browsers to download afterwards.
Incognito and Private Browsing Mode
If you need to check whether an extension or your cookies and cache are causing issues with your FreshBooks experience, use incognito or private browsing to confirm:
- Chrome Incognito
- Firefox Private Browsing
- Microsoft Edge InPrivate Browsing
- Opera Private Mode
- Safari Private Browsing
Is FreshBooks compatible with Internet Explorer?
For the best possible experience, both Microsoft and FreshBooks recommends using Microsoft Edge or Chrome instead. Internet Explorer has been discontinued due to security and vulnerability issues and FreshBooks no longer supports Internet Explorer as of January 9, 2022.
Why do my Clients encounter a login page when they try to view an Invoice?
This can be caused by old sessions stored in the browser from previously accessing FreshBooks invoices in the past. To resolve this, either:
- Use the steps above to clear the browser’s cookies and cache, and then try opening the link again
- Or open the link in an incognito/private browsing window instead