When you first sign up to create your FreshBooks account, you’ll be asked to verify your email before completing the rest of your setup. This ensures that the email you’ve registered is an email you have access to, for important notifications from your FreshBooks account.
To verify your email, once you’ve signed up, you’ll receive an email like this:
Click on the Verify My Email button. This will take you back to your account at my.freshbooks.com, where you can complete the rest of your setup and get started.
I haven’t received the email verification yet, what can I do next?
The verification email from FreshBooks is sent through our mail delivery services, and come from either of these addresses:
If you haven't already, try reviewing these options to get the verification email:
- Check if the email was redirected to your junk or spam folder
- Log into your account at my.freshbooks.com and confirm that the email address matches with no typos or spelling errors
- Add the above email addresses to your safe senders list and try resending again by logging into your account at my.freshbooks.com and click on resend email verification to send a new email
If you notice there is a typo in the email, or you still haven’t received the email, please reach out to our Support so we can help you get your account verified.
I already verified my account but I keep getting told to verify it again, what do I do?
Try opening my.freshbooks.com in a private window or in a different browser. If you're able to log in successfully, you'll want to clear your original browser's cookies and cache before logging in again.