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Frequently Asked Questions

How do I verify my FreshBooks account?

When you first sign up to create your FreshBooks account, you’ll be asked to verify your email before completing the rest of your setup. This ensures that the email you’ve registered is an email you have access to, for important notifications from your FreshBooks account.

To verify your email, once you’ve signed up, you’ll receive an email like this:Email with verify and continue button.
Click on the Verify and Continue button. This will take you back to your account at my.freshbooks.com, where you can complete the rest of your setup and get started.


I haven’t received the email verification yet, what can I do next? 

  • Check if the email was redirected to your junk/spam folder
  • Log into your account at my.freshbooks.com and confirm that the email address matches with no typos or spelling errors
  • Log into your account at my.freshbooks.com and click on resend email verification to send a new email again

If you notice there is a typo in the email, or you still haven’t received the email, please reach out to our Support so we can help you get your account verified.


I already verified my account but I keep getting told to verify it again, what do I do?

Try opening my.freshbooks.com in a private window or in a different browser. If you're able to log in successfully, you'll want to clear your original browser's cookies and cache before logging in again.

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