How do I access receipts for my FreshBooks subscription?

Receipts are statements indicating proof of payment for your FreshBooks subscription, and will display your current subscription with any add-ons, discounts and applicable sales taxes. Receipts for your payroll usage fees from using FreshBooks Payroll powered by Gusto are also included in this list of receipts.

These receipts are generated after each successful payment and emailed to the business owner’s email address listed in your Account settings. Payments to FreshBooks appear as "FreshBooks [Phone Number] DE USA", or by our original business name "2nd Site Inc" on your bank statements. 

 

• Access Receipts
• Download Receipts
• FAQs

 

Access Receipts

 

Receipts can be accessed with these steps:

1. Go to your Receipts directly here, or select your profile picture or initials in the top right corner
2. Then select Billing and Upgrade
3. Then select the Receipts sub-tab at the top of the page
   
4. To filter your receipts, select the All Time button in the top right
   1. Select the dropdown underneath Date Range
   2. Choose between All Time, This Year, Last Year or Custom
   3. Then select Apply to update your list of Receipts

 

Only receipts up to the previous year are stored in your account. Please reach out to our support team if you’d like access to older receipts.

 

Download Receipts

To download your receipts, either:

1. Select the down arrow on the left of any receipt to quickly download it individually
   
2. Or check off the box(es) next to the receipt(s) you want to download
   1. Then select the Actions button
      
   2. Select Download PDF and the receipts will be saved to your computer.

Note: You can also use bank connections to bring in your FreshBooks subscription as expenses and attach the receipt to each charge.

 

FAQs

What email and subject line do you use for emailing the receipts?

Receipts are emailed from info@freshbooks.com with the subject line of “Receipt for your FreshBooks Subscription”.

I can't find the receipt emails in my inbox, where are they?

• Check if the receipt emails ended up in your junk or spam folder
• Ensure our email at info@freshbooks.com is safelisted in your email client
• Check your credit card statement to ensure you were charged for the month/year - if a payment was missed, a receipt will not be generated and emailed to you

Why is there a negative balance on my receipt?

This is likely due to a payment initially declining then was later retried successfully while in between subscription periods.

When the initial payment declines, no receipt is generated. Later on, when the payment successfully retries, proof of payment is rolled over to the next subscription period and will appear on the next payment’s receipt instead.