Frequently Asked Questions

Why did a payment made through FreshBooks Payments decline?

There are a few reasons why your client’s payment made through FreshBooks Payments by WePay could have failed. When a payment fails, the client will always see one of these error codes below showing the cause of the problem:

  • 2002 – The card type is not supported
  • 2003 – The credit card issuing bank says this card is not supported
  • 2004 – The issuing bank declined the charge but did not give us a reason as to why
  • 2005 – Insufficient funds on the card
  • 2006 – The card was reported lost or stolen
  • 2007 – The card has expired
  • 2008 – Some card data is invalid (i.e. name on card doesn’t match)

For a detailed list of decline codes, click here.

If a transaction was declined for risk or fraud reasons, you will be contacted by the FreshBooks and WePay team with a notification. WePay helps FreshBooks process the payments in the back end and handles all risk and fraud prevention measures to ensure that online payments happen in a safe and secure way.

 

Looking for more information on FreshBooks Payments by WePay? Check out other articles here.