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How do I manage my account profile and login?

The account profile (formerly known as account) is where you can manage your first and last name, your login information to access your FreshBooks account including all businesses associated to your email, set your time zone preference and upload your profile photo or avatar. If you're looking for help logging in, review How do I log in? instead.

 

 

Account Profile

To access your account, use these steps:

  1. Select your profile picture or initials in the top right cornerProfile icon in top right corner.
  2. Then select Account Profile.

 

Account Profile

The Account Profile section is explained in detail below:

Account section with fields to fill out.

  • Profile Photo / Avatar - Upload a photo that is 80 x 80 pixels in GIF, JPEG, PNG or TIFF format to be used as an icon throughout your account, if no photo is uploaded, your initials from your name are used instead
  • Email Address - The email used to log into your FreshBooks account to access all businesses associated with this email
  • Password - This password is used to log into your FreshBooks account

 

Preferences

The preferences section is explained in detail below:
Preferences section with fields to select.

  • Time Zone - Choose the time zone that you are logging time entries in (owners can set their own business time zone in Basic Information instead)
  • Time Format - Choose how time is displayed, in 12 hour or 24 hour
  • Language - Choose to have your entire FreshBooks interface in either:
    • English (United States)
    • English (Canada)
    • English (United Kingdom) - Estimates are renamed to Quotes in your account
    • Español (Latinoamérica)
    • Français
  • Loading Screen Display - Choose between viewing Show FreshBooks logo (no quotes) or Show inspirational quotes while FreshBooks loads
  • Log out of FreshBooks on all devices - Select this to sign out of your FreshBooks account on all devices, including mobile devices

 

Manage Your Email Address and Password

You can update your email address and/or your password anytime, including setting up Single Sign On (SSO) options with Apple and Google:

 

Two-factor authentication (2FA) for FreshBooks logins (excluding Sign in with Apple and Google logins) will be activated on specific accounts over the coming months. Our product team is working on making 2FA available to all in the near future.

 

Change Email Address and Password

Changing the email address or password for your account requires re-entering the current password. If you've forgotten your current password, you can reset the password first before completing the below steps:

  1. Select your profile picture or initials in the top right corner
  2. Then select Account Profile
  3. Next, select either the Change email address or Change password link
    Account with change email and password links available to click on.
    1. For changing the email address, enter the new email address and the current password
    2. For changing the password, enter the current password and then enter the new password
  4. Select Save Changes to finish.

 

Sign in with Apple or Google

If you want to log in using your Apple ID or Google account instead, follow the steps in How do I log in? here.


Add Extra Password with Apple Sign In or Google Sign In

If your account was created using Sign in with Apple or Sign in with Google, and you need a separate password to log in with FreshBooks instead of your Apple or Google password, use these steps. This will not change your Apple or Google Sign In password, and instead, give you a second password in case Sign in with Apple or Google doesn't work: 

  1. Log into FreshBooks using either sign in option (Apple or Google)
  2. Select your profile picture or initials in the top right corner
  3. Then select Account Profile
  4. Next, select the Change password link under the Password field
  5. Additional fields will appear under your Google password, enter your new password in the fields
  6. Select Save Changes to finish. You can now sign in with both FreshBooks and Google.

 

Disconnect Sign in with Apple or Google 

If you signed up for FreshBooks using Apple or Google, you’ll need to disconnect your Apple ID or Google account to change your email or set a password so you can continue to sign in through FreshBooks. You can also use these steps to replace your current Apple or Google account with a different one for your FreshBooks account. Use the below steps to disconnect:

  1. Log into FreshBooks using either sign in option (Apple or Google)
  2. Select your profile picture or initials in the top right corner
  3. Then select Account Profile
  4. If you've never added a FreshBooks password before, change your password first by selecting the Change Password link, then select Save Changes
  5. Next, select the Disconnect Google Account or Disconnect Apple Account link
  6. Select OK to confirm
  7. If you'd like to change the email address as well, select the Change email address link and enter a new email and select Save Changes to finish
  8. Sign in with Apple or Google will now be disconnected from your FreshBooks account and you can use your FreshBooks login credentials to sign in every time instead. If needed, use the steps in How do I log in? to update to your new Apple or Google email as your new login afterwards.

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