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      How Do I Manage My Account and Login?

      The Account is where you can manage your First and Last Name, your login information to access your FreshBooks account including all businesses associated to your email, set your Time Zone preference and upload your profile photo (also called an avatar). If you're looking for help logging in, look at How Do I Log In? instead.

       

       

      Account

      To access your Account, use these steps:

      1. ​Click on the gear icon in the top left corner
      2. Then click on Settings. You'll be on theAccount sub-tab by default.
        Account sub tab in Settings menu.

      Account

      The Account section is explained in detail below:

      Account section with fields to fill out.

      • Profile Photo / Avatar Photo - Upload a photo that is 80 x 80 pixels to be used as an icon throughout your account, if no photo is uploaded, your initials from your Name are used instead
      • Email Address - The email used to log into your FreshBooks account to access all Businesses associated with this email
      • Password - This password is used to log into your FreshBooks account
      • Time Zone - Available on some accounts, choose the time zone that you are logging Time Entries in (Owners can set their own Business time zone in Business instead)

       

      Preferences

      The Preferences section is explained in detail below:
      Preferences section with fields to select.

      • Language - Choose to have your entire FreshBooks interface in English or in Français 
      • Quotes Preference - Choose between seeing Inspirational Quotes or None while FreshBooks loads
      • Log out of all FreshBooks apps - Click this to sign out of your FreshBooks account on all devices, including mobile devices

       

      Manage Your Email Address & Password

      You can update your email address and/or your password anytime, including setting up Single Sign On (SSO) options with Google and Apple:

       

      Change Email Address and Password

      1. Click on the gear icon in the top left corner
      2. Then click on Settings
      3. Click on the Account sub-tab
      4. Click on either the Change email address or Change password link
        Account with change email and password links available to click on.
      5. Additional fields will appear for you to enter your new email address or password
      6. Click Save to finish.

       

      Sign in with Apple or Google

      If you want to log in using your Apple ID or Google account instead, follow the steps here.


      Add Extra Password with Google Sign In

      If your account was created using Sign in with Google, and you need a separate password to log in with FreshBooks (instead of Google), use these steps. This will not change your Google Sign In password, and instead, give you a second password in case Sign in with Google doesn't work: 

      1. Log into FreshBooks using either sign in option (FreshBooks or Google)
      2. Click on the gear icon in the top left corner
      3. Then click on Settings
      4. Click on the My Account sub-tab
      5. Click on the Change password link under the Password field
      6. Additional fields will appear under your Google password, enter your new password in the fields
      7. Click Save at the top to finish. You can now sign in with both FreshBooks and Google.

       

      Disconnect Sign in with Apple or Google 

      If you signed up for FreshBooks using Apple or Google, you’ll need to disconnect your Apple ID or Google account to change your email or set a password so you can continue to sign in through FreshBooks. Use the below steps to disconnect:

      1. Log into FreshBooks using either sign in option (FreshBooks or Google)
      2. Click on the gear icon in the top left corner
      3. Then click on Settings
      4. Click on the My Account sub-tab
      5. If you've never added a FreshBooks password before, change your Password first by clicking on the Change Password link, then click Save
      6. Next, click on the Disconnect Google Account or Disconnect Apple Account link
      7. Click OK to confirm
      8. If you'd like to change the email address as well, click on the Change email address link and enter a new email and click Save to finish. Sign in with Apple or Google will now be removed from your FreshBooks account. You’ll now only be able to sign in with your FreshBooks login credentials.

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