Online Payments Settings allows you to integrate and manage your online payment processors, also known as payment gateways. Online Payments Settings also lets you review all your transactions processed from online payments, including any processed with Advanced Payments.
Under Connections and Integrations, select Online Payments.
Online Payments
Online Payments gives you an overview of all available online payment processors. From here you can activate or deactivate most online payment options, or manage your existing online payment settings.
Stripe Standard is available internationally and once set up, can be managed with the below:
Email - The email associated with your Stripe Standard account
Manage Account - Select the Manage Account link to be taken to your Stripe Standard dashboard
Reconnect Account - Select the Reconnect Account link to refresh your Stripe Standard account after making any changes in your Stripe dashboard
Disable - Select the Disable link to disconnect your Stripe Standard account in FreshBooks, this will remove Stripe as a payment option on your invoices and Checkout Links
PayPal
PayPal is available internationally and once set up, can be managed with the below:
Email - The email associated with your PayPal Business account
Manage Account - Select the Manage Account link to be taken to your PayPal account
Disable - Select the Disable link to disconnect your PayPal account in FreshBooks, this will remove PayPal as a payment option on your invoices and Checkout Links
To access your list of transactions, select the Transactions sub-tab:
All Transactions
All transactions processed by all payment processors are listed in one place. To adjust your view of your transactions, select the Filters button. From there, you can change:
Quick Filters - Select All to view all transaction statuses, or select either Succeed, Declined, Pending, or Refunded to view transactions by a specific status instead
Transaction Date - The date the online payment was submitted by the client
Client - The name of the client that paid
Source - The invoice number that was paid
Status - The status of the payment
Declined - The payment failed, review the decline reason to determine next steps or have the client try again
Pending - The payment is in review by the payment processor
Refunded - The payment was refunded, it can take several business days for the client to receive the payment
Succeeded - The payment completed review and is successfully paid, receiving this payment is dependent on the payout schedule
Fees Paid - The transaction fee paid on the transaction
Amount - The total amount processed on the transaction
If needed, select Export CSV in the top right corner to download a CSV file of your transactions.
Review Payment Details
To review a specific transaction for details including the type of card used as well as the payment ID, select any transaction from the list to pull up its payment details, which includes the below:
Summary - Displays the amount, client name, invoice number, date, and status of the transaction
Amount - The total of the payment
Processing Fee - The transaction fee of the payment which includes a link to the expense created
Net - The net payment amount being paid out to the bank account
Payment Method - Displays the type of credit card used as AMEX, Discover, MasterCard, or Visa, or as Bank Transfer
Payment ID - Displays the unique transaction ID
Gateway - Displays as either Barclaycard, FreshBooks Payments, Paypal, or Stripe
FAQs
Where is my money? Why haven’t I gotten my payment yet?
Each payment gateway processes payments differently, review factors that may impact the processing time for FreshBooks Payments and Stripe Standard.
Other common reasons include any of the below:
First Payment - If it’s your first payment made through the payment gateway, this may be manually reviewed to ensure all information about the transaction and all involved parties are verified first; the invoice status will stay in Pending until this is complete
Processing Time - Depending on the payment gateway, transactions may only be processed on business days which excludes weekends and holidays, or before a specific cut-off time in the payment gateway’s timezone
Incorrect Bank Information - Ensure your bank account is connected, and information is accurate including correct number of digits and/or transit and routing numbers
Transaction Reserve / Settlement Limit - Reserves or holds on funds may be required to help protect your business against chargebacks and refunds, these reserves vary from time to time based on the transactions processed. Any payments processed over the threshold of your reserve limit can be held and paid out several days later. Reserve limits can be raised by reaching out to the payment gateway directly
Withdrawal / Payout Frequency - Some payment gateways allow you to change the frequency of your payouts; ensure your payout frequency is updated if it’s not frequent enough
Why are my clients finding double or pending charges on their statements?
Double or pending charges, also known as pre-authorization holds on a bank account or credit card do not necessarily mean there are multiple charges. This is a bank industry practice of authorizing electronic transactions and holding the balance as unavailable until the payment has been cleared/settled, or until the hold has fallen off and the balance becomes available again. This not an instantaneous process, and each bank varies in their authorization hold policy which can last as long as 30 days.
