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      How do I change my login credentials and profile photo?

      Located inside your My Profile, your login credentials is how you access your FreshBooks account, including all businesses associated to this email. Changing your email or password is easy to do in a few steps:

      1. Click on the gear icon in the top left corner
      2. Click on My Profile under Personal
      3. Click on either the Change email address or Change password link

        My profile with change email and password links available to click on.

      4. Additional fields will appear for you to enter your new email address or password
      5. Click Save to finish.

       

      Sign in with Apple or Google

      If you wan to log in using your Apple ID or Google account instead, follow the steps here.


      Add Extra Password with Google Sign In

      If your account was created using Sign in with Google, and you need a separate password to log in with FreshBooks (instead of Google), use these steps. This will not change your Google Sign In password, and instead, give you a second password in case Sign in with Google doesn't work: 

      1. Log into FreshBooks using either sign in option (FreshBooks or Google)
      2. Click on the gear icon in the top left corner
      3. Next, click on My Profile
      4. Click on the Change password link under the Password field
      5. Additional fields will appear under your Google password, enter your new password in the fields
      6. Click Save at the top to finish. You can now sign in with both FreshBooks and Google.

       

      Disconnect Sign in with Apple or Google 

      If you signed up for FreshBooks using Apple or Google, you’ll need to disconnect your Apple ID or Google account to change your email or set a password so you can continue to sign in through FreshBooks. Use the below steps to disconnect:

      1. Log into FreshBooks using either sign in option (FreshBooks or Google)
      2. Click on the gear icon in the top left corner
      3. Next, click on My Profile
      4. If you've never added a FreshBooks password before, change your Password first by clicking on the Change Password link, then click Save
      5. Next, click on the Disconnect Google Account or Disconnect Apple Account link
      6. Click OK to confirm
      7. If you'd like to change the email address as well, click on the Change email address link and enter a new email and click Save to finish. Sign in with Apple or Google will now be removed from your FreshBooks account. You’ll now only be able to sign in with your FreshBooks login credentials.

      Profile Photo

      You can upload a profile photo (or avatar) up to 80 x 80 pixels which will be visible to only you and other team members in your account. If you are also a team member for another FreshBooks account, they will see this profile photo as well. If you leave your profile photo blank, it will display the initials of your Name instead.

      Upload a profile photo with these steps: 

      1. Click on the gear icon in the top left corner
      2. Click on My Profile under Personal
      3. Click on Upload Photo (or Remove Photo if you have one already added)
      4. Select your photo and click on Open
      5. Your new photo will upload and display, click on the Save button in the top corner to finish.

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