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      What are Clients?

      Clients are the people you bill for the work you’ve been hired to do. You can add, manage and delete your Clients as your business grows, as well as add secondary contacts in each Client profile, so you can send to multiple contacts in one company as needed. Use the Client profile as a way to quickly access your Client’s information in one central place.

      Create Clients

      To create Clients, there are a few different places in your account you can go to:


      1. From the Dashboard section, click on the Create New button
      2. Select Client. This will take you to the New Client screen.


      1. Click on the Clients section
      2. Then click on the New Client button. This will take you to the New Client screen.


      1. Click on the Invoices section
      2. Click on the New Invoice button
      3. Click on the Add a Client button where the Billed To space is
      4. Start entering the Client's details in, and the list of existing Clients will disappear
      5. When you finish filling out the new Client form, the Client will be saved for future Invoices.

      For all the options above, either the First & Last Name or Company is required. Everything else is optional, although we recommend adding an Address as this will appear on your Client's Invoices.

      Client Profile

      Any Client's profile can be viewed by going to the Clients section and clicking on a Client. You'll land on the Overview tab by default:
      Client profile with tabs at the bottom to see different information.


      In the Overview tab, you can find the below information:

      • Settings - This can be accessed with the slider icon next to the name, with these options:
        • Send Reminders - Customize the reminder emails and frequency they're sent out for overdue Invoices
        • Charge Late Fees - Encourage faster payment on overdue Invoices by applying a fee
        • Currency & Language - Change the currency and language on new Invoices for this Client
      • More Actions - Click on this to quickly Edit Client, Generate Statement, Archive or Delete the Client
      • Create New… - Click on this button to quickly create an Invoice, Expense, Estimate, Proposal or Project for this Client specifically
      • Client Card - Lists information for the Client, and any Secondary Contact(s)
      • Outstanding Revenue - This graph shows both overdue Invoices (in red) that have missed the Due Date, and outstanding Invoices (in yellow) that have not reached the Due Date yet. Hover over the bar to see the amounts and Invoices
        • In Draft - The total of all Invoices in Draft status for this Client - hover to see the Invoices
        • Available Credit - Total Credit available for this Client - hover to see the overpayments and to delete them
        • Unbilled Time - Total of all unbilled time entries - hover to see the time entries
        • Unbilled Expenses - Total of unbilled expenses assigned to this Client - hover to see the Expenses

      Below the Client’s details and the Outstanding Revenue graph are a set of tabs that allow you to easily see all of your Client’s information in one place:

      • Invoices - This includes generated invoices from the Retainer and Recurring Templates
      • Retainer
      • Credits - Lists all Prepayment and Overpayment Credits created for this Client
      • Expenses
      • Estimates
      • Time Tracking - All time entries assigned to this Client will appear here
      • Projects
      • Reports - Access Reports with the filter already set to the specific Client you’re viewing, like the Client Account Statement


      For details on the Relationship tab, you can find it in the Client Relationship feed here.

      Secondary Contacts

      You can choose which contacts to send an Invoice to, or choose to send to all contacts. The contacts' emails are automatically added whenever sending an Estimate or Invoice to the Client. This way, you can send to multiple emails.

      Note: Secondary Contacts cannot create Client accounts - only the primary Client can.

      To add a Secondary Contact, use these steps:

      1. Go to the Clients section and click on the New Client button (or from the Dashboard, click on the Create New button, then select Client)
      2. If you're editing an existing Client, go to the Clients section, click on the client, then click on Edit
      3. Click on the Add Secondary Contact button
        Add secondary contact button.
      4. Fill out the First & Last Name and email address, which are required. The phone number field is optional
      5. Click Save to finish.

      You can add up to a maximum of 10 Secondary Contacts to each Client Profile. Once added to the profile, their emails are automatically populated in the Send To field when sending an Invoice by email.


      How do I delete a Secondary Contact?

      1. Go to the Clients section
      2. Click on the Client you want to edit, then click on the Edit button
      3. Hover over the Secondary Client profile, and click on the trash can icon in the top right corner.


      How do I add a Tax Name and Tax Number to my Client's profile?

      When filling out your Client's profile, simply choose their Country, and the appropriate Tax Name and Tax Number fields will appear (if applicable).

      Tax Name and Tax Number fields.

      This will appear on all Invoices to this Client.


      How do I export my Clients?

      1. Go to the Clients section
      2. Click on More Actions
      3. Select Export Clients. Your Clients, secondary contacts, address information and notes will be exported in a CSV file.

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