The Online Payments section allows you to review all your transactions processed from online payments, including any processed with Advanced Payments. For online payments processed through FreshBooks Payments powered by Stripe, the Payouts sub-tab allows you to track your balances and review your payout details.
Access Online Payments
To access your list of online payment transactions, use these steps:
- Select the Payments section
- Then select the Online Payments sub-section underneath.
![Online payments sub-section selected.]()
Online Transactions
All transactions processed by online payment processors are listed, including invoice and checkout link payments.
To adjust your view of your transactions, select the Filters button. From there, you can change:
- Quick Filters - Select All to view all transaction statuses, or select either Succeeded, Declined, Pending, or Refunded to view transactions by a specific status instead
- Transaction Date - The date the online payment was submitted by the client
- Client - The name of the client that paid
- Source - The invoice number that was paid
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Status - The status of the payment
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Declined - The payment failed, review the decline reason to determine next steps or have the client try again
- For credit card payments processed by FreshBooks Payments powered by Stripe and Stripe Standard only, select the declined transaction to review details on the reason for the decline
![Online payment details with reason for decline.]()
- For credit card payments processed by FreshBooks Payments powered by Stripe and Stripe Standard only, select the declined transaction to review details on the reason for the decline
- Pending - The payment is in review by the payment processor
- Refunded - The payment was refunded, it can take several business days for the client to receive the payment
- Succeeded - The payment completed review and is successfully paid, receiving this payment is dependent on the payout schedule
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Declined - The payment failed, review the decline reason to determine next steps or have the client try again
- Fees Paid - The transaction fee paid on the transaction
- Amount - The total amount processed on the transaction
Review Payment Details
To review a specific transaction for details including the type of card used as well as the payment ID, select any transaction from the list to pull up its payment details, which includes the below:
- Summary - Displays the amount, client name, invoice number, date, and status of the transaction
- Amount - The total of the payment
- Processing Fee - The transaction fee of the payment which includes a link to the expense created
- Net - The net payment amount being paid out to the bank account
- Payment Method - Displays the type of credit card used as AMEX, Discover, MasterCard, or Visa, or as Bank Transfer
- Payment ID - Displays the unique transaction ID
- Gateway - Displays as either Barclaycard, FreshBooks Payments, Paypal, or Stripe
If needed, select More Actions, then Export for Excel to save your list of transactions.
FAQs
Where is my money? Why haven’t I gotten my payment yet?
Each payment gateway processes payments differently, review factors that may impact the processing time for FreshBooks Payments and Stripe Standard.
Other common reasons include any of the below:
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First Payment - If it’s your first payment made through the payment gateway, this may be manually reviewed to ensure all information about the transaction and all involved parties are verified first; the invoice status will stay in Pending until this is complete
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Processing Time - Depending on the payment gateway, transactions may only be processed on business days which excludes weekends and holidays, or before a specific cut-off time in the payment gateway’s timezone
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Incorrect Bank Information - Ensure your bank account is connected, and information is accurate including correct number of digits and/or transit and routing numbers
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Transaction Reserve / Settlement Limit - Reserves or holds on funds may be required to help protect your business against chargebacks and refunds, these reserves vary from time to time based on the transactions processed. Any payments processed over the threshold of your reserve limit can be held and paid out several days later. Reserve limits can be raised by reaching out to the payment gateway directly
- Withdrawal / Payout Frequency - Some payment gateways allow you to change the frequency of your payouts; ensure your payout frequency is updated if it’s not frequent enough
Why are my clients finding double or pending charges on their statements?
Double or pending charges, also known as pre-authorization holds on a bank account or credit card do not necessarily mean there are multiple charges. This is a bank industry practice of authorizing electronic transactions and holding the balance as unavailable until the payment has been cleared/settled, or until the hold has fallen off and the balance becomes available again. This not an instantaneous process, and each bank varies in their authorization hold policy which can last as long as 30 days.