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      How do I view all Sent Emails?

      FreshBooks sends out email on your behalf for all activity in your account. These Sent Emails can be viewed anytime, especially if you need to confirm whether a specific email was generated or not.

       

      Sent Emails is only available for certain users for now. Our Product Team is working to make Sent Emails available for all in the near future.

       

      If you're looking to customize your emails to your Clients, go to Emails & Templates, or to manage your email notifications, go to Email Notifications instead.

       

      To access your Sent Emails, use the below steps:

      1. Click on the Clients section
      2. Then click on the Sent Emails sub-tab.
        Sent Emails button in Client section.

       

      Click on any email to preview it, along with additional information:

      Preview of a sent email.

      • Email Type - The top of the email preview specifies the type of email sent (see here for a list of all Sent Email types)
      • To - The recipient of the email including their email address - click on the name to go the Client Profile instead
      • From - The sender of the email (whether that’s the Owner or Team Member)
      • Date - The date the email was sent
      • Subject & Body - The specified subject and body of the email is displayed, links are replaced with brackets < > while viewing Sent Emails in your account, but your recipient will have the appropriate link on their email instead

       

      Notes:

      • While viewing emails, use the < Previous and Next > buttons to quickly toggle through your list of Sent Emails as needed
      • You can check off multiple boxes and use the More Actions button to delete Sent Emails to manage your list of emails easily; Sent Emails can be undeleted later if needed
      • Emails are deleted after 90 days
      • To preview the Client's experience, you can use Shareable Links to see instead

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