How do I accept Online Payments with Stripe?
To start receiving online payments by Credit Card and Bank Transfer (ACH) on your Invoices, you can enable Stripe.
You can connect your FreshBooks account to either one of our payment gateway options, Stripe (US, Canada & International) or FreshBooks Payments powered by WePay (US & Canada click here).
Looking for Authorize.Net, Braintree or PayPal? These gateways are currently not supported in FreshBooks.
With Stripe, your Clients will have the ability to pay their Invoices with a credit card, and you can sit back and watch the money get added to your bank account automatically. Connecting Stripe to FreshBooks takes less than 10 minutes and will require you to create a free Stripe account (or log into an existing Stripe account).
Benefits of Stripe
- No setup, monthly, or hidden fees
- See credit card transaction fees by country here, 1% for Bank Transfers (US only)
- Great for International clients - accept payments from Visa, MasterCard and AMEX credit cards around the world
Set Up Stripe
There are two ways to connect your FreshBooks account to Stripe:
From Accept Online Payments
- Click on your company name/initials in the top left
- Click on Accept Online Payments
- Click on Connect next to Stripe
- If you already have an existing Stripe account, click on Sign in in the top corner
- Otherwise, if you don't have a Stripe account yet, continue to fill out the form and click Authorize access to this account to finish
- You'll also want to follow the steps in the From An Invoice section below to enable it on an Invoice as well.
From An Invoice
The option to choose both Accept Credit Cards and Accept ACH Bank Transfer or one of them is available on the individual Invoice itself. Use the below steps to choose whether to accept both or one:
- When creating an Invoice, click on the Accept Online Payments option in the Settings panel to the right of the invoice
- Stripe should now appear. Click on Connect Stripe to finish the credit card payment set up
- Check off the box(es) next to Accept Credit Cards and/or Accept ACH Bank Transfer (available for US businesses only). If both are checked off, your Clients can pay by either Credit Card or Bank Transfer on this Invoice. If only one is checked off, your Clients can only pay by the selected option
- Click Done to finish applying the payment settings and continue editing the rest of your Invoice.
Your invoice is now ready to be paid - all your client has to do is click the Pay Now button when they receive your invoice. To see what your client will experience, click here.
How do I turn Accept Online Payments on or off on an Invoice?
You can turn the ability to accept online payments with credit cards on or off on an Invoice by using these steps:
- Open the Invoice you want to turn online payments on or off for
- Click on the Edit button
- Under Settings, click on Accept Online Payments
- Check off or uncheck the box and click Done
- Accept Online Payments will now be set to YES or NO (Invoice will or will not accept online payments by credit card or bank transfer).
Can I only use Bank Transfers (ACH)?
Yes, on every individual Invoice, you can turn off Accept Credit Cards by unchecking the box next to it, and ensuring the checkbox for Accept Bank Transfers (ACH) is left checked. The Client will only see the option to pay by ACH when viewing the Invoice.
What does it mean if an Invoice is "Processing"?
This means that your Client submitted a payment through Stripe and Stripe's team is reviewing the transaction to ensure it's safely processed. This can take up to several business days depending on the transaction. Once it's reviewed and is successful, the Invoice will be updated to Paid status and the funds will be on its way to your Stripe dashboard.
Where can I see all transactions processed by FreshBooks Payments Powered by Stripe?
- Click on the gear icon in the top left corner
- Click on Manage Online Payments
- If needed, click on the slider icon next to All transactions to filter the list of transactions by either Start Date, End Date, Status, Payment Type, Gateway and/or Currency
- Click Apply to save any filters and your list of transactions will update.
Why do I see my clients' information as a customer profile inside my Stripe Dashboard?
This is part of our PSD2 compliance with Stripe's current API, where any credit cards that are saved by you or by the Client will automatically show up as a customer profile inside your Stripe Dashboard. If the customer profile from the Stripe Dashboard is deleted, this will cause any of your Recurring Templates with saved credit cards to fail, and you or the Client will need to re-enter the credit card details. This will recreate the customer profile in your Stripe Dashboard and the Recurring Template will continue to generate auto-paid Invoices moving forward.