How do I accept online payments with Stripe?

Stripe works internationally and is one of our many online payment processors, also known as payment gateways, to allow you to receive online payments in several currencies with credit cards including Apple Pay, and bank transfers (ACH).
Stripe also supports Pre-Authorized Debit (PAD) for Canadian businesses, BACS Direct Debit for UK businesses and SEPA Direct Debit for European businesses.



Set Up Stripe

Set up your new or existing Stripe account in your Online Payments settings with the below steps:
  1. Ensure you have a country selected in your Basic Information settings first
  2. Go directly to Online Payments here, or select the Settings section
  3. Under Connections and Integrations, select Online Payments
  4. Next, select Connect with Stripe
    Stripe information with Connect with Stripe button.
  5. In the new window, enter your Email and select Next
    Get started with stripe page with email field to fill out.
  6. If you have an existing Stripe account, enter your Password to log into it
    1. Then choose the account you'd like to connect to FreshBooks and select Connect
    2. Or select Create a new account instead to make a new Stripe account
  7. Otherwise, create a new Password to set up a new Stripe account and select Next
  8. Enter your business details, payout details and support information as needed
  9. Review your Stripe account details and select Submit to finish your setup, you'll be taken back to FreshBooks.
Note: You can also set up your Stripe account while making a new invoice by selecting on Connect under Accept Online Payments.

Activate Stripe on Invoices

Once your Stripe account is connected, you can begin accepting payments with Stripe using the below steps:
  1. When creating an invoice, under Settings, select the Accept Online Payments option
    Accept credit cards button.
  2. Check off the box(es) next to Accept Credit Cards and/or Accept ACH Bank Transfer (available for US businesses and clients only). If both are checked off, your clients can pay by either credit card or bank transfer on this invoice. If only one is checked off, your clients can only pay by the selected option
    Checkboxes next to Accept Credit Cards and Accept ACH Bank Transfers on invoice.
  3. If you want your clients to be able to pay the invoice partially (even with bank transfers or payment schedules activated as well), check off Allow Clients to make partial online payments for this Invoice
    Checkbox to enable partial payments.
  4. Select Done to finish applying the payment settings and continue editing the rest of your invoice.


Why are my clients' information in customer profiles inside my Stripe dashboard? 

This is part of our PSD2 compliance with Stripe's current API, where any credit cards that are saved by you or by the client will automatically show up as a customer profile inside your Stripe dashboard. If the customer profile from the Stripe dashboard is deleted, this will cause any of your recurring templates with saved credit cards to fail, and you or the client will need to re-enter the credit card details. This will recreate the customer profile in your Stripe dashboard and the recurring template will continue to generate auto-paid invoices moving forward.