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      How do I enable FreshBooks Payments on Invoices?

      To start receiving online payments by Credit Card and Bank Transfer (ACH) on your Invoices, you can enable FreshBooks Payments powered by WePay. There are two ways to connect your FreshBooks account to FreshBooks Payments:

      From Accept Online Payments

      1. Click on the gear icon in the top left corner
      2. Click on Accept Online Payments
        Accept online payments button.
      3. Click on Get Started with Online Payments under FreshBooks Payments
      4. Click Continue
      5. Next, you can either:
        1. Click on Continue Step to verify your email and business information as well as add a bank account to complete the setup (make sure you're using one of the supported browsers)
        2. Or click on Not Now to do it later (you can still collect payments in the meantime)
      6. If you’ve clicked Continue Step, you’ll be sent an email to verify your account
      7. Next, to finish your setup, use the steps here to verify your business and add a bank account
      8. When you see your Setup Progress is 100% complete, you’ve finished enabling FreshBooks Payments
      9. If you are based in Canada and would like to accept VISA debit cards, slide the toggle green next to Accept VISA debit cards to allow Clients to pay with this additional card type (this is automatically enabled for US users)
      10. If you are based in the US and would like to enable Bank Transfers (ACH) as well, slide the toggle green next to Accept ACH Bank Transfers to turn it on your Invoices
        Online Payments Settings page with toggle to enable ACH.
      11. You'll also want to follow the steps in the From An Invoice section below to enable it on an Invoice as well.


      From An Invoice

      1. When creating an Invoice, click on the Accept Online Payments option in the Settings panel to the right of the invoice
        View of an invoice with button to enable Online Payments in settings menu.
      2. FreshBooks Payments should now appear. Click on Get Started to finish the Credit Card and Bank Transfer payment set up.

      Your invoice is now ready to be paid with a credit card or by Bank Transfer (available for US businesses). All your client has to do is click the Pay Now button when they receive your invoice. To see what your client will experience, click here.

      Note: Your online payment settings are remembered based on your most recent invoice created, go to invoice customization here for more details.



      Is my business or industry safe to use with WePay? 

      Please check the Prohibited Activities section of WePay's Terms of Service to ensure you can safely process payments with WePay.


      How do I turn Accept Online Payments on or off on an Invoice? 

      You can turn the ability to accept online payments with credit cards on or off on an Invoice by using these steps:

      1. Open the Invoice you want to turn online payments on or off for
      2. Click on the Edit button
      3. Under Settings, click on Accept Online Payments
      4. Check off or uncheck the box and click Done
      5. Accept Online Payments will now be set to YES or NO (Invoice will or will not accept online payments by credit card).


      Can I only use Bank Transfers (ACH)? 

      Bank Transfers (ACH) can be turned on or off in your account, but credit card payments will always remain enabled. You can disable Accept Online Payments as a whole on individual Invoices as needed with the steps above.

      What will my Clients see on their bank statement?

      Once your client makes a payment through FreshBooks Payments, the transaction will appear as "WPY*yourcompanyname" on their credit card statement.

      It is important that your Client is familiar with how the transaction will appear on their credit card statement, as to reduce the rate of chargebacks due to unrecognized charges.


      Can I use the same WePay account with multiple businesses? 

      Yes you can! As long as the Company Profile is in the same country as your WePay account, you can keep using the same WePay account in any additional business you add.


      The email on my WePay account is wrong. How can I update it so I can finish setting up? 

      When you set up your FreshBooks account, we automatically provision a WePay account for you using the same email as your account (for US or Canadian customers).

      If the email set up is incorrect (because of a typo or you were using a test email), we can change the email for you. Just give our Support a quick call or email with the correct email address to use!


      Looking for more information on FreshBooks Payments by WePay? Check out other articles here.

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