How do I migrate to FreshBooks Payments powered by Stripe?

• If you’re migrating from Stripe Standard, select the Stripe Standard Users section to get started
• If you’re migrating from WePay, select the WePay Users section to get started

• Stripe Standard to FreshBooks Payments Users
  • Stripe Standard Migration Details
  • Stripe Standard Next Steps
  • Stripe Standard Invoice Migration Process
• WePay to FreshBooks Payments Users
  • Manage Your WePay Account

Stripe Standard to FreshBooks Payments Users

Stripe Standard Migration Details

• Previously Migrated From WePay - If you previously migrated from WePay to Stripe Standard this was required to process your payments with no disruptions, the final step is to move to FreshBooks Payments for the best possible experience based on your business’ region
• Multiple Businesses - If you have multiple businesses, a FreshBooks Payments account will also be created for each of your businesses
  • Each FreshBooks business will need to be migrated to Stripe Standard separately by you, with the same email address for each FreshBooks Payments account
• Duplicate Stripe Account - You may see a duplicate of your account inside your Stripe Standard dashboard - if you see a duplicate account, do not delete this as this is part of your migration to your new FreshBooks Payments account
• Stripe Onboarding / Know Your Customer (KYC) Form - If you use the same email address as your Stripe Standard account when creating your FreshBooks Payments account, you may have the option to re-use the same information for your onboarding
  • Stripe may require you to re-enter your information if the option to use your Stripe Standard account's information is not available
• Stripe Standard Disconnection - Once you complete your migration to FreshBooks Payments powered by Stripe, your Stripe Standard account will be disconnected in your FreshBooks account
• Recurring Payments on Recurring Templates - Once your migration is complete, all saved credit card and bank transfer information on your recurring templates will be switched over to be saved with FreshBooks Payments instead
  • Expired credit card data and payment information saved after your specified transfer date on your email communications will not be transferred over for you
  • Any recurring templates with saved payment information that are not transferred will continue to charge through Stripe Standard, these will be moved over to FreshBooks Payments over several months
• Client Experience - After your information has been transferred over to FreshBooks Payments, clients’ experiences with paying invoices will be the same with FreshBooks Payments
• Stripe Capital Loans - Your in-progress Capital loans will continue to be repaid with your new FreshBooks Payments account, review Stripe Capital details here
• Stripe Standard API - Stripe Standard's API is not compatible with FreshBooks Payments powered by Stripe, review FreshBooks' API documentation instead

Stripe Standard Next Steps

1. In the email you’ve received, select the Switch Now button to start the process, or log into your FreshBooks account
2. Go to the Dashboard
3. Select the Switch Now or Upgrade Now button
   
4. You may have the option to re-use the same information from your existing Stripe Standard account for FreshBooks Payments, enter in your existing Stripe Standard account’s Email and select Submit
   1. Then enter the Stripe account Password and select Submit
   2. Select the existing business saved in your Stripe Standard account, and then select Continue
   3. Your information will be pre-populated from your Stripe Standard account - if needed, update or confirm fields like your personal and public details, and select Continue
      
      
   4. In the Review and Submit section, ensure your information is correct
      1. If any sections display as Information required, select the Edit link
      2. Update the missing information and then select Continue to return to the Review and Submit section
5. Otherwise if you want to enter in your information manually, or the option to use your existing Stripe Standard account is not available because Stripe requires you to re-enter it manually, enter in an Email and a new Password for your new FreshBooks Payments account, then select Next
   1. Enter a Phone Number, then select Send text
      1. Or if needed, select the authenticator app link to use an authenticator app
      2. Or if needed, select the security key text to use a security key
   2. If asked to verify with a verification link via email, the verification link must be copied and pasted in the same browser window as the one FreshBooks Payments is being set up in
   3. Then enter the Code from your device or authenticator app, or use the security key
   4. Next, save your emergency backup code by selecting Download code or Copy Code and store it somewhere safe
   5. Select Next
6. Choose your Type of Business, then select Continue
   
   
7. For personal details, enter your First Name and Last Name as specified on your government-issued ID or with government agencies like the IRS or CRA
   1. Then enter your Email Address, Job Title, Date of Birth, Home Address, and Phone Number
   2. For US-based businesses, enter the Last 4 Digits of your Social Security Number
   3. Then select Continue
8. For business details, if available, enter a Tax Number
   1. Next, choose an Industry
      
      
   2. If needed, enter a Website - note that if you enter an eligible website, the website must include the following:
      • A website that is active and not under construction
      • The business name clearly displayed and matching the business name of your Stripe account
      • Showcases your business’ product and/or services with descriptions, images, or listings
      • Clearly states pricing details
      • A visible refund or cancellation policy
      • Fulfillment information on delivery timelines and digital access processes
      • A way for clients to contact the business by phone, email, and/or contact form
   3. Next, include a Product Description of what products or services your business sells
   4. Select Continue
9. For your bank information, either login to your bank account online and choose an account, or enter your bank account's details manually and select Continue
10. For your public details, specify a Statement Descriptor and Shortened Descriptor that will appear on your clients' statements
    
    
    1. Next, review or enter a Customer Support Number, and if available, a Customer Support Address
    2. Then select Continue
11. In the review section, ensure your information is correct, then select Agree and Submit. You'll be taken back to FreshBooks. FreshBooks and Stripe will review your submission and notify you by email if your application review is approved or if additional documentation is required.

1. On the Dashboard, in the banner, select the Submit Information button
   
   
2. Follow the instructions to submit the information required and select Confirm to finish.

Stripe Standard Invoice Migration Process

1. During the migration process, your invoices will be updated automatically to remove Stripe Standard as the payment option for online payments and replaced with FreshBooks Payments instead
   1. Any paid invoices will not be impacted
   2. Any invoices currently in processing status through Stripe Standard will be left alone to allow payments to finish
   3. Invoices with saved credit card and bank transfer information through Stripe Standard will be updated to be saved through FreshBooks Payments instead
2. The process of updating invoices can take up to a minute - during this time, you can keep using your account while staying logged in, this will not disrupt the update process
3. Once the updates are finished, a pop-up will display informing you that FreshBooks Payments is now your default payment option. Stripe Standard will remain as an available payment gateway in your FreshBooks account, but will no longer be connected to your Stripe account.

• Once your FreshBooks Payments powered by Stripe account has been set up, review How do I manage my FreshBooks Payments account? for information on your account’s status, payouts, disputes, and more
• Once your FreshBooks Payments account’s Online Payments status is set to active, you can begin accepting payments on your invoices, recurring templates, and more
• Your Payouts status must be set to active to receive the payments in your connected bank account

WePay to FreshBooks Payments Users

WePay Closure Details

• WePay Account Closure - Your WePay account will be closed on January 10, 2025 after all payments have been settled, review Manage Your WePay Account below for more details
• Invoices - All invoices and recurring templates that are set up to accept online payments through WePay have had WePay removed, update your invoice’s online payment settings to FreshBooks Payments or a different option to continue accepting online payments
• Recurring Payments on Recurring Templates - Any saved credit card and bank transfer information saved with WePay have been removed, update your recurring template’s online payment settings and have your clients re-enter their information

Manage Your WePay Account

1. Log into your WePay account 
2. While on the Account Activity tab, in the Activity section, select the dropdown next to Showing
   
   
3. Choose Total Sales, All Activity, or Deposited Amount
4. If needed, select Search Options button
   1. Then select the Please select a date range dropdown and choose between Today, Yesterday, Last 7 Days, Month to Date, or Custom
   2. Select Search
5. Above the list of results in the top right corner, select the down arrow and a CSV file will begin downloading. 
   
   

• All processing payments have been marked as paid
• All payments in transit have been settled into your bank account
• There are no refunds in progress or all refunds have been completed
• There are no open chargebacks or all open chargeback disputes have been resolved