How Do I Verify My FreshBooks Payments (WePay) Account?

Complete setting up your WePay account by verifying your business and payment details. Once this is complete, you can start accepting online payments using FreshBooks Payments Powered by WePay.

Verify your FreshBooks Payments (WePay) Account

If you haven't already, get started by enabling FreshBooks Payments with the steps here. Or if you selected Not Now when enabling FreshBooks Payments, you can use the same steps to finish your setup:
  1. Click on the gear icon in the top left corner
  2. Click on Online Payments Settings
  3. Click on Verify Now next to Verify Your Business
  4. You’ll be asked to log into your WePay account with your email and password (if you’ve never set a password, you can click on Forgot your password? to create one)
  5. Next, choose your entity type (Sole ProprietorBusiness, or Nonprofit) and complete the rest of your business details by clicking Submit
  6. Next, in the same window, you’ll be asked to add your Settlement Details, enter your Routing Number, Account Number and Bank Name
  7. Next, specify your Account Type (Checking or Savings)
  8. Choose between Daily, Weekly, or Monthly for How Often We Should Send Your Money (your Transfer Period)
  9. Click Add Bank
  10. You’ll be taken back to your Online Payments Settings, which will reflect your connected FreshBooks Payments account. You can find steps to manage it here.
If you're having trouble completing your KYC/set up due to browser issues, you can go to WePay's login here in a private browser or incognito mode. Click on Forgot password? to reset the password, and then log into your WePay account directly to finish the set up process.

Business Types

  • Business – Choose this if you’ve filed official government paperwork, such as articles of incorporation, or if you are an Individual
  • Government - If you represent a governmental entity, select this
  • Nonprofit Organization - Choose this if you’ve filed official government paperwork, like your status as a Registered Charity
  • Sole Proprietor – Use this if you have a corporation number and wish to use it for tax reporting purposes, or if you are an Individual
  • Trust - Choose this if you are a settlor, trustee, beneficiary or controller of a trust agreement

Account Verification

The KYC (Know Your Customer) form is the process through which WePay verifies your account with the below (or see the full list of verification documents here):
  • Details about your business
  • SSN (Social Security Number for US users) or,
  • SIN (Social Insurance Number for Canadian users)
  • EIN (Employee Identification Number) for tax reporting on behalf of a corporation or organization (required for Business, Nonprofit Organization and Sole Proprietor accounts)
  • US or Canadian bank account information
This is facilitated by WePay's Trust Center to verify your identity and your customers, as well as comply with anti-money laundering laws. It is also required for any tax reporting depending on your business type. This a required step in order to receive your payments.
After you have received a payment, you have 90 days to verify your account through the KYC process. If you don’t verify your account in time, any payment that you've received will be refunded to your client and any further payments will not go through until verification is done.
If any of the information above is incorrect, WePay will send you an email with a link asking you to update your account information.

Additional Verification

Occasionally WePay may request additional documentation to verify your business by email at any time during your use of FreshBooks Payments. Like with Account Verification (KYC), this is done to ensure each transaction is safe and secure.
Once you've responded to WePay's email with the requested documentation, it can take some time for the verification process to be completed. WePay may also follow up with a request for more documentation or clarification - it is important you respond to these emails so that the process can be completed as quickly as possible.
Note that any payments processed during this time may be paused until verification is complete.