The Online Payments settings allows you to integrate and manage your online payment processors, also known as payment gateways. Online Payments settings also lets you review all your transactions processed from online payments, including any processed with Advanced Payments.
Under Connections and Integrations, select Online Payments.
Online Payments
Online Payments gives you an overview of all available online payment processors. From here you can activate or deactivate most online payment options, or manage your existing online payment settings.
Stripe
Stripe is available internationally and once set up, can be managed with the below:
Email - The email associated with your Stripe account
Manage Account - Select this link to be taken to your Stripe dashboard
Reconnect Account - Select this link to refresh your Stripe account after making any changes in your Stripe dashboard
Disable - Select this link to disconnect your Stripe account in FreshBooks, this will remove Stripe as a payment option on your Invoices and Checkout Links
PayPal
PayPal is available internationally and once set up, can be managed with the below:
Email - The email associated with your PayPal Business account
Manage Account - Select this link to be taken to your PayPal account
Disable - Select this link to disconnect your PayPal account in FreshBooks, this will remove PayPal as a payment option on your Invoices and Checkout Links
Under the Security section, select the update your email or password link
Next to Email, select Edit
Enter the new email
Select Update to save. A verification email will be sent to the new address to complete the change, this must be done within the first 30 minutes before the link expires.
Edit Payout Schedule - Shows how often payouts are being sent to your bank account, select the Edit Payout Schedule link to change the frequency in your WePay account
Manage My WePay Account - Select the Manage My WePay Account link to be taken to your WePay dashboard
Account Ending - Displays the last 4 digits of your connected bank account, select the Update My Bank link to change the account as needed. To update your bank account, use these steps:
Refunded - The payment was refunded, it can take several business days for the Client to receive the payment
Succeeded - The payment completed review and is successfully paid, receiving this payment is dependent on the payout schedule
To adjust your list of transactions, select the Filters button. From there, you can change:
Start and End - Choose the start and end date for when the transactions were processed
Status - Choose a payment status
Payment Type - Choose between different online payment methods
Gateway - Choose a specific payment processor
Currency - Toggle between multiple currencies
Clear - Select this to restore the filters back to the default settings
FAQs
Where is my money? Why haven’t I gotten my payment yet?
Each payment gateway processes payments differently depending on several different factors that you can learn more about at Stripe here or at WePay here.
Other common reasons include any of the below:
First Payment - If it’s your first payment made through the payment gateway, this may be manually reviewed to ensure all information about the transaction and all involved parties are verified first; the Invoice status will stay in Pending until this is complete
Processing Time - Depending on the payment gateway, transactions may only be processed on business days which excludes weekends and holidays, or before a specific cut-off time in the payment gateway’s timezone
Incorrect Bank Information - Ensure your bank account is connected, and information is accurate (correct number of digits and/or transit and routing numbers)
Transaction Reserve / Settlement Limit - Reserves or holds on funds may be required to help protect your business against chargebacks and refunds, these reserves vary from time to time based on the transactions processed. Any payments processed over the threshold of your reserve limit can be held and paid out several days later. Reserve limits can be raised by reaching out to the payment gateway directly
Withdrawal / Payout Frequency - Some payment gateways allow you to change the frequency of your payouts; ensure your payout frequency is updated if it’s not frequent enough
Why are my Clients finding double or pending charges on their statements?
Double or pending charges, also known as pre-authorization holds on a bank account or credit card do not necessarily mean there are multiple charges. This is a bank industry practice of authorizing electronic transactions and holding the balance as unavailable until the payment has been cleared/settled, or until the hold has fallen off and the balance becomes available again. This not an instantaneous process, and each bank varies in their authorization hold policy which can last as long as 30 days.
