When processing online payments through FreshBooks Payments powered by Stripe, there is a transaction fee applied to each payment. Fees vary based on the payment method and card type and are charged only when a payment is processed. The transaction fee is taken out of each payment that is processed before being paid out.
All transaction fees are automatically logged as expenses in your FreshBooks account. You can also review your account-specific pricing and fees directly in your FreshBooks Payments dashboard. Transaction fees are not refunded if a refund is processed.
We recommend checking your transaction fees on a regular basis, such as every 60 days. You can download the Balance Summary report in your FreshBooks Payments account to review fees paid. These regular checks help you stay informed and quickly identify any unexpected changes related to your payments.
Transaction Rates
| Payment | Fee |
| Credit and debit cards (Visa, Mastercard, Discover and others) | 2.9% + $0.30 CAD |
| American Express | 3.5% + $0.30 CAD |
| Advanced Payments (Virtual Terminal) | 3.5% + $0.30 CAD |
| Buy Now, Pay Later with Affirm | 6% + $0.30 CAD |
| Pre-Authorized Debit (PAD) | 1% (caps available for Select plans) |
For discounted rates, reach out to our Product Consultants.
Associated Fees
| Other | Fee |
| Disputes and Chargebacks | $15 CAD per dispute |
| Failed PAD Payments | $5 CAD |
| Foreign Exchange Fee | +2% |
| International Card Fee | +0.8% |
| Instant Payouts | +1% |
| Refunds | Transaction fees are not refunded back to the owner |
- Foreign Exchange Fee - The invoice’s currency is different from your FreshBooks Payments’ account currency (USD or CAD)
- International Card Fee - The client’s payment is made with an international card issued outside your FreshBooks Payments’ account’s country (United States or Canada)
- Charging the credit card fee / transaction fee back to your clients is against some countries' and state laws (also known as a convenience fee, service fee or surcharge)
- If your business is based in the United States, review What are the transaction fees for FreshBooks Payments? (USD)
